TERMS OF USE
This site ("Site") is owned and operated by AAGUR GOURMET (OPC) PRIVATE LIMITED under trade name AAGUR.
Every user visiting and using this Site (“User”) accepts and is bound by the provisions set out in these Terms and Conditions. Visitors in disagreement with the provisions of these Terms and Conditions should immediately leave this Site. AAGUR GOURMET (OPC) PRIVATE LIMITED reserves the right to modify, add or delete any part of these Terms and Conditions at any time without prior notice. Any amendment to these Terms and Conditions will be immediately effective after being posted on this Site and will govern all the subsequent activities on the Site. Continued use of this Site confirms your acceptance of any such modifications.
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1. Site Activity
This Site displays and promotes the sale of products marketed under the trademark "Aagur" ("Products").
These Terms and Conditions govern the rights, duties and obligations of the seller ("Seller") and of the customers (“Customers”, as defined under the following Article 5) with respect to the sale of Products and the correct processing of any order on this Site ("Order").
This Site includes multiple features to promote the sale of Products and enable Users to make informed purchase decisions, such as the ability for Users to:
• Complete online purchases of Products;
• Register on the Site and activate a personal account to access dedicated areas and content;
• Subscribe to mailing lists to receive newsletters regarding Products and initiatives of the Site;
• Participate in promotional activities;
• Carry out other activities in strict accordance with the Site’s policies.
Users are required to:
• Provide true and accurate personal information when they register to the Site and/or submit Orders;
• Ensure that their personal information stored on the Site is regularly updated;
• Subscribe to mailing lists to receive newsletters regarding Products and initiatives of the Site;
• Read the Privacy Policy;
• Store their credentials to access the “Your Page” area in a safe place.
Every User shall act in accordance with these Terms and Conditions, the Privacy Policy, the Cookie Policy and all applicable laws and regulations.
AAGUR GOURMET (OPC) PRIVATE LIMITED reserves the right to terminate or suspend access to, or use of, the Site by a User, without prior notice, if AAGUR GOURMET (OPC) PRIVATE LIMITED considers that the User has violated these Terms and Conditions or that suspension or termination are appropriate for security reasons.
2. Site content and intellectual property
All trademarks, trade names, brands, logos, images, text, product names and other content displayed on this Site and the copyrights, trade dress and other intellectual property in such materials (collectively, "Contents") are the exclusive property of AAGUR GOURMET (OPC) PRIVATE LIMITED, its licensors or content providers.
Unless clearly stated otherwise, these Terms and Conditions do not provide any right or power to Users, Customers or third parties to use any Contents displayed on the Site.
This Site is for personal, non-commercial use only.
The Products sold on this Site are not meant for resale.
No User or third party may modify, copy, publish or otherwise exploit any Contents included in the Site without the prior written consent of AAGUR GOURMET (OPC) PRIVATE LIMITED or of the relevant content owner.
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3. Third Party content
This Site may include, use or display content created by third parties, information from public sources and/or links to other websites or web pages managed by third parties (collectively, "Third Party Content").
Users acknowledge and agree that AAGUR GOURMET (OPC) PRIVATE LIMITED bears no responsibility for any information, content, products, services or any other material on any third-party website or platform, and that links to third-party sites do not represent an endorsement or approval of any Third Party Content.
AAGUR GOURMET (OPC) PRIVATE LIMITED does not control or monitor any Third Party Content, does not assume any responsibility for its accuracy, security or reliability and cannot guarantee that such Third Party Content is free of malfunctions, viruses or other features that could damage data and/or property of the Users.
AAGUR GOURMET (OPC) PRIVATE LIMITED disclaims any liability to the User for any loss or damages the User incurs arising out of or related to the access, use, reliance on any Third Party Content on the User’s part.
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4. Product information
All information about the Products published on this Site is for descriptive or promotional purposes only ("Product information").
Despite a strong commitment to ensure that Product information is always accurate and updated, AAGUR GOURMET (OPC) PRIVATE LIMITEDdoes not accept any responsibility for the correctness, completeness, accuracy or timeliness of Product information, including, for example, descriptions of Products, services, prices and/or indications of availability.
The look and the colours displayed on the Site depend on the settings of the device of the User. AAGUR GOURMET (OPC) PRIVATE LIMITED cannot ensure that the User's device will display colours of the images correctly as posted on this Site.
This Site may, temporarily or permanently, modify or remove some of the Products and/or services, or change the Product prices, without giving any notice to Users about the fulfilment of these changes.
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5. Product purchase
Customers - meaning only natural persons, eligible to execute and perform binding agreements according to the applicable law or under parental (or guardian) consent, when needed, acting for purposes outside of their trade, business or profession - are eligible to carry out an Order of Products on this Site ("Order").
Customers must carefully read these Terms and Conditions before completing any Order. By placing an Order on this Site, Customers agree with these Terms and Conditions.
When placing an Order, Customers must provide all the personal information required by the Site, including but not limited to their first name, surname, birth date, email address, billing and delivery address. All such information must be true, accurate and up to date.
Customers cannot make any purchase under someone else’s identity unless strictly authorized to do so by the identity holder.
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6. Order processing
Prior to completing an Order, every Customer shall:
a) Review the purchase details in the Order summary;
b) Accept explicitly these Terms and Conditions by ticking the relevant checkbox below the Order summary; and
c) Submit the Order electronically to the Site by clicking on the relevant button.
Upon receiving an Order, the Seller will immediately send an order receipt confirmation to the Customer by email ("Order receipt confirmation").
The Order receipt confirmation communicates to the Customer that the Order has been received. It does not imply acceptance of the Order by the Seller.
Customers must verify that all information concerning their Order reported in the Order receipt confirmation, including but not limited to all details concerning the Products, the delivery address and all personal information, is correct. If any piece of information in the Order is not correct or accurate, Customers must promptly inform the Seller by email using the contact information as present in the Contact page.
Customers are also encouraged to store an electronic copy of the Order receipt confirmation and to refer to the unique identifying number of the Order included in the Order receipt confirmation when contacting the AAGUR GOURMET (OPC) PRIVATE LIMITED's customer service (“Customer Service”).
All Orders are subject to stock availability and acceptance by the Seller.
If only some of the Products ordered are available, the Seller will promptly contact the Customer by email to verify their interest in the fulfilment of a partial Order, of a full Order but in multiple shipments or whether they intend to cancel the Order.
An Order can be deemed as accepted, and the relevant contract for the sale of the Products between the Seller and the Customer as formed, only when the Seller dispatches the Products and submits the Order invoice to the Customer ("Order Invoice").
Until then, the Seller retains the right to refuse any Order at its sole discretion, including but not limited to the following circumstances:
• The Customer does not meet the eligibility-to-purchase requirements according to these Terms and Conditions;
• Shipment of parcels to the delivery address indicated in the Order is restricted, impossible or extremely difficult;
• The Product is no longer in stock.
The seller cannot be held liable by reason of withdrawing any Product from the Site after an Order submission or for refusing to accept any Order. It may also unintentionally happen that the Site shows available Products that are actually unavailable at that moment.
The Seller intends to notify Users of any refusal of Order in a prompt manner.
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7. Payments
Customers can make payments ("Payments") of the Purchase price by using all major Indian credit cards, debit cards, payment wallets and UPI (collectively, "Payment methods").
When the Order is accepted, the Seller will debit the Purchase price to the Customer via the selected Payment method.
However, prior security checks to prevent insolvency or fraud may take place, or a deposit may be held to verify that the credit, debit card or payment system used by the Customer holds sufficient funds for the Payment.
The Seller does not directly process any credit/debit card details or other financial information of the Customer and uses a primary payment gateway ("Payment gateway") to authorize any Payment.
The Payment gateway protects the credit/debit card details by encrypting sensitive information to ensure that such information is passed securely between the Customer and this Site, on one side, and between this Site and the payment processor, on the other side. However, the Seller cannot be held liable for any error, negligence or wrongdoing referable to how the Payment gateway has managed the financial transaction linked to the purchase of the Products on this Site.
This Site also uses Secure Sockets Layer (SSL) technology to guarantee a higher standard of safety on any purchase of Products.
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8. Shipping and delivery
Orders are delivered by courier service only to locations within the Union of India.
Customers can track the shipping progress of their Orders by using the unique tracking reference number supplied to the Customer when shipment is confirmed by e-mail.
Unless specifically stated otherwise, all shipping charges on an Order will be debited in full to the Customer ("Shipping charges"). The Shipping charge amount will first be calculated and shown in the Order summary at checkout.
The Seller is strongly committed to completing each Order in the most efficient and seamless manner. Nonetheless, any estimated delivery time indicated in the Order summary should be used as a guideline only. The estimated delivery time starts from the date of dispatch.
The Seller cannot be held liable for any delay in delivery that is not due to its negligence, including but not limited to force majeure, customs clearance processes, strikes, natural disasters, any other fact pertaining to the supply of courier services or any other circumstance outside of the control of the Seller.
Customers should plan to be available to receive the Products without any undue delay.
The courier carries out multiple delivery attempts, excluding weekends and holidays. If the final delivery attempt has been made without success, because the courier was unable to leave the package, the courier will return the package to the Seller. In this case, Customers are invited to contact the Seller immediately for further instructions by the Contact section.
For further information, see the shipping section.
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9. Pricing
All prices of Products, shipping charges and other costs (collectively, the "Purchase price") published on the Site are expressed in the currency shown during the checkout process.
The full Purchase price will be repeatedly shown in the Order summary at checkout, in the Order receipt confirmation and in the Order Invoice after purchase.
In the event of any error or mistake in the Product prices published on this Site, the Seller retains the right to modify the relevant Purchase prices at any time. Incorrect prices will not be binding for the Seller or the Customer in any case, even after the Customer has received an Order receipt confirmation.
The Seller is under no obligation to accept or execute any Order for Products published at an incorrect price and reserves the right to refuse or cancel the Order before the Customer has received the Order Invoice.
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10. Vouchers and discounts
During marketing campaigns, the Seller may issue vouchers and discount codes for purchase use on this Site.
Vouchers and discount codes can only be redeemed online at 'www.aagur.com'.
Vouchers and discount codes cannot be refunded.
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11. Defective or non-conforming Products
The Seller guarantees the Customer that the Products are not defective or flawed and that the Products conform to the Product description given by the Seller on this Site.
For technological reasons, the Seller cannot guarantee that the monitor display of colours will be accurate.
Minor differences between the Product description on the Site and the actual Product features should not be deemed to lead to any non-conformity of the Product for the purposes of these Terms and Conditions.
Customers are invited to inspect carefully any parcel before signing and confirming the completed delivery. If the parcel appears damaged or not complete in its content, Customers are kindly encouraged to sign the delivery of the parcel by reporting the encountered damage or claim and then to contact promptly the Customer service by using the online form in the “Contact” section.
Customers may submit a claim for a defective, flawed or non-conforming Product and return the concerned Product. Customers shall contact the Customer Service within 2 days of delivery of product by courier or postal service in order to agree on the modalities of the Return.
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12. Indemnification
The User acknowledges and agrees to indemnify AAGUR GOURMET (OPC) PRIVATE LIMITED from any legal action, claim, claims by third parties and related damages and expenses, including legal expenses, arising from, or related to, use in any irregular way and/or illegal use of the Site and/or the Contents of this Site by the User or by persons under their protection or direction.
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13. Communications
All enquiries, including those concerning Orders, should be submitted to the contact form available in the “Contact” section of the Site main menu.
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14. Miscellaneous
In these Terms and Conditions, words in the singular include the plural meaning and words in the plural include the singular meaning.
No waiver by AAGUR GOURMET (OPC) PRIVATE LIMITED of any breach of these Terms and Conditions shall be a waiver of any preceding or succeeding breach.
Invalidity or unenforceability of one or more provisions of these Terms and Conditions shall not affect the validity of any other provision of these Terms and Conditions. If possible, any unenforceable provision within this Agreement will be construed to reflect the original intention of the Parties.