Shipping & Refund Policy

CANCELLATION BEFORE SHIPMENT:

Order once placed can only be cancelled within 4 hours from the placing the order. In order to cancel, you should write to our customer support team on hello@aagur.com or send us an SMS or WhatsApp "CANCEL [Order number]" e.g. "CANCEL 123456", from the mobile number as placed in your order's billing address, on +91 9149404996. In such cases, the order will be cancelled and the refund will be processed within 3-5 days after the cancellation request.

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RETURN & REFUND POLICY:

At AAGUR, we do our best to ensure that you are completely satisfied with our products and we are happy to issue a full refund based if the product has been tampered with or damaged during transportation. 

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In such circumstances you must promptly contact us within 24 hours of order delivery as determined by the courier tracking service, on hello@aagur.com or Whatsapp on +91 9149404996 with details of the product and the damage. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund.

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Please note: The refund will be processed via RazorPay, our payment gateway provider, into your bank account or UPI linked wallet within 4-6 days of the refund conditions as stated above having been fulfilled. 

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HOW TO REQUEST A REFUND:

To request a refund, simply email us your order details, including the reason why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.

If you have any queries, contact us on hello@aagur.com or call us on +91 9149404996.